Dispute Resolution
Alternative means for the friendly resolution of consumer disputes, in accordance with Law no. 144/2015.
In accordance with Law no. 144/2015, we inform you that in case of a consumer dispute, the consumer may appeal to the competent alternative dispute resolution entity.
The competent bodies in our regional area of activity are:
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Tribunal)
Viana do Castelo Branch
Address: Av. Rocha Paris, 103, 4900-394 Viana do Castelo
Phone: 258 809 335
Fax: 258 809 389
Email: ciab.viana@cm-viana-castelo.pt
Braga Branch
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
Phone: 253 617 604
Fax: 253 617 605
Email: geral@ciab.pt
Website: www.ciab.pt